New Loan Setup – New loans from bulk or flow acquisitions are setup in the servicing system using images of loan documents. Escrow setup is done for servicer escrowed loans. Data loaded from the originator or previous servicers system is double checked for accuracy using a checklist.

 Payoff Processing – Our services in this area include generation of estoppel letters, preparation of a lien release with data input from mortgage documents and recordation and tracking of releases.

 Assumptions Processing – Assumption statements are generated and loan assumptions are coordinated with various other departments.

 Telephone/ Email Customer Service – Telephone customer queries are answered by our inbound call center in India. Questions needing specialized assistance can be call transferred to a supervisor in the US. Our dedicated email response unit handles email inquiries. A specialized team of customer service agents can do priority response processing and escalation. Outbound “welcome” and “goodbye” calls can also be initiated by our customer service center.

 Research Unit – The research unit performs various research tasks on an ongoing or as needed basis. Some examples are reconciliation of suspense accounts,

 Year end processing: 1098,1099 generation and research can be performed

 Data Control – Periodic updating of customer information such as telephone number and email address from customer contact points or white pages search.

 Tax Services – Telephone and internet research of current taxes is performed. The servicing system is updated with the most current information. Delinquency reports are generated for non-escrow accounts with unpaid taxes.

 Insurance Services – Hazard, flood, optional insurance, PMI reporting and research is performed using the telephone and internet. Force placement warning letters are generated and the purchase of force placed insurance is coordinated with a third party vendor.

 Escrow Analysis – Quarterly or annual analysis of escrow accounts and reporting is performed in accordance with investor requirements, local regulations and latest legislative rules.

 Investor Accounting – Investor accounting reports are generated and timely investor payments coordinated.

 Cashiering – Payment processing is done by double entry from images of checks received. Special processing is initiated for checks unaccompanied by statement or coupon stubs. Investor Reporting.

 Bank Reconciliation – Bank reconciliation of ACH, wire, credit card or electronically deposited funds is performed.

 Due Diligence and Compliance Audits – Staffing support is provided for research and reporting needed for due diligence and compliance audits.

 Collection Calls - Outbound collection calls can be initiated by our call center

 Loss Mitigation – Our default administrators can help negotiate modifications, deed in lieu, foreclosure and other loss mitigation scenarios to minimize default related losses.